5 days and I had a receipt. No, the companys policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! I'm the shopper who hates to try clothes on in a store. Phone Number. I'm just hoping that someone can explain this policy to me. The exception to this is if you pay with a check. Boo hoo~! I feel they could of made an exception since the product was clearly defective. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. I walked over the Ross by my work. 6. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. It was too cold to wear. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. Dont worry. A signature may still be required for returns with a receipt as well. this is of course when you have your receiptwhat is Ross's return policy? The Best Store Return Policy and Refund Policies - Extended Holiday I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? How to Return An Item to Ross budget FASHIONISTA The tags are still on and everything. I buy at one and return to another without any problems. I have not had any problems returning items at Ross as long as I was within STORE policy. I was honestly insulted. Yes,all that without a receipt, it is just a matter of time. All returns are subject to system verification. The return window for items sold on Target.com begins once the order has been invoiced. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. I had a valid receipt to return paints that I worn once then washed. Most merchants love debit cards. I was never told I could not return an item that had been marked down. 11.12.17. That's not ok bc didn't need to buy the items! Would not refund. Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? The terrible employee ever!!!!! I wanted to know the same thing is there a time limit? Your email address will not be published. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. a new policy? Before you know it, I will drop Ross like I did Kohls when they ripped me off after Contract. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. I am sitting here reading some of the most ridiculous complaints from people. I have returned items before, with the receipts, and have had no problems. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Ross Return Policy. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. She was sighing and making faces etc. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I asked her where it states that anywhere, on my receipt or in the store. When I got home, he tried them on and it was too big. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. I want to return it, but I do not have the receipt. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. And it's in a more lively area too. What is no, sales or dismiss outstanding invoices are at each store would go back on them? I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. Keep in mind.l, by store policy the limit is $50 without a receipt. Guide to Returning Gifts | Retailer Return Policies - Consumer Reports If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. Computer Template. I don't routinely return items either. - aren't your clerks supposed to ask. I always plan on a store credit when I return items. In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . I unwrapped them and held out a pair and instantly knew they wouldn't fit me. I couldn't afford to buy anther pair. They too refused to help me! Can I use my receipt as my store credit ? Walmart does still allow for the return of jewelry, watches, and items costing more than $300. The saless person said No they don't refund cologne. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. Email*. Name Server. Never had an issue with hundreds of products bought at Ross till today. Ross Return Policy: Here's What to Know - The Krazy Coupon Lady I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I had the receipt as well but the store manager said that I cannot return them as they are worn. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. Where is Buttermilk in Walmart? If it is such a big conflict why does Ross not correct the tags before selling their products. A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check. They are sisterhood and have terrible service. Our guide will cover everything about the Ross return policy. So customers that take advantage or try to beat the system ya stick it to them. Any feedback from Ross would be greatly appreciated. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. Hope this helped. I'm very unhappy with the return/refund policy. Is a Ross Dress for Less catalog available? They are providing sanitization to all customers and associates. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. Preferred In. They said I was over by 5 days and did not want to refund. As a Ross employee I'll clarify some of these incidents for you. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. Getting Skimmed. I can just imagine what their excuse This has been a lesson learned to not shop at stores that are not trustworthy. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. Answer (1 of 4): Here are Target's refund options. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. Manager could have easily taken it back. Now, I have never seen a pair of women's short that cheap. They answer my questions without attitude and fold my clothes most times without me asking. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. Really the worst experience ever! If the original card is not present and is not available by scanning the receipt, your refund is processed onto a Walmart shopping card or gift card. Key takeaways. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . If you are debating an item, leave it. And it is by far the most horrible shopping experience I have ever endured. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Companies use this information when issuing store credit cards to access the risk. Ross Stores uses a refund verification system. You can call Customer Service number 1-800-335-1115. Next morning, went to 2nd Ross store and found more towels but still not complete sets. Ross employee. The person probably wants it back on their debit card (rather than a voucher). Complete Ross customer service contact information. I wrapped the gifts for her and removed the Ross tags with the prices on them. Their explanation was that it was their policy, just like that! I went 3 times to Ross to returned hyperdunk nike shoes. If you removed the tag, bring it back and they can re-attach it for you. Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. Change their return policy. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. It can take up to 30 days. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. He said more than once - "What is required is a State or Federal ID and your ID is local". I had to argue with store clerk. I am a Ross employee. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. This is not a responsible and honest store. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. No way you ever sold this shirt for 16 cents! Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . Yes, technically you can rent a car with a debit card. So why do they have this policy? You can return your Ross product to any of the Ross stores. The one cashier, said I will take you next. That afternoon, my cell phone fell out of the zippered pocket. Ross is a California based discount department stores chain, targeting middle-income households. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. Tags still attached. She never looked at my recite. And if any return is found suspicious by the system, it would be declined for refund or exchange. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Pleasesave yourself a hassle and refuse to shop there! I have never had a problem in the past getting just store credit. You can either ask for an exchange or a refund in return for your product. ARE YOU SERIOUS??? I was like wow he never even left the store, but because he opened it its non refundable. 3: Fragrances. How are you going to deny me an exchange when all of the tags are attached to a gift item? Does Safeway Sell Stamps? He told me next time to just hold it up to my ear. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. Do you need to return at the Ross you purchased at or can return at different Ross? In the best-case scenario it could take up to 3 days depending on your bank. I purchased It was in new, mint, as-sold-as condition with the receipt. I printed my bank statement proving that I had purchased the purse on Saturday. What to Do When a Debit Card Is Charged Twice? - The Nest When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! I probably wouldn't make such a fuss if it was a small dollar amount. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? I went in to the Ross in Hemet California today to do a return. 17. Ross gives you until January 31st to return all items purchased between December 1st 31st. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Clearly the message sent is that they don't value they customers.

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