Above and beyond customer service! From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. What is the price admission to Xplor Fuego for children? Exact pick-up time will be confirmed when making your purchase. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Is the discount for Quintana Roo residents valid throughout the year? I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Prices vary according to season. By continuing to browse the site, you agree to the use of cookies. Each photo downloaded is a JPG file, and the videos are MP4. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Re: Xcaret: photo pass worth it? And we are going back again. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Good location. I made a habit of spending the very early mornings on my balcony in the hammock. My daughter also couldnt get enough of the steak tacos at Las Playas. We can provide it to you if you have your purchase receipt. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. DoubleTree by Hilton Hotel Boston - Bedford Glen. Fill out this form and one of our agents will follow up on your request. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. She didn't really explain anything. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. Tripadvisor performs checks on reviews. It is essential to arrive 15 minutes before the time of pick-up. No, only TOURS include transportation departing from Cancun or Riviera Maya. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. If it doesn't, for their own safety, they won't be able to do the activity. Outside Mexico. Please verify the policy to change the date of visit or cancellations. and that option in not available via online purchase. Can I pay with credit card or debit card of a person not included in the visit? In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. Can I participate in an activity more than once? Cancun, Quintana Roo. We use own and third-party cookies to improve your experience on our website. Is it possible to participate in these activities if I have heart problems? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay How much time do I need to visit all the spots in the Park? There are several options of payment depending on the currency chosen on our websites. After visiting with colleagues in the spring, I knew I had to bring my family back. Enjoy truly special moments of fun and relaxation with the . Remember that pictures are saved in our database for 30 days after your visit. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. de C.V. | A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. How do you remove the watermark from the photos? 50 Park Plaza at Arlington Street, Boston, MA, 02116. "Its a great place to stay . I loved the location of the hotel, very close to everything. You can download as many times as you need to while the code is valid. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. I will not repeat everything that has already been said. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. She answered immediately and assisted with even my most insignificant requests. I really recommend this Hotel. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). Privacy Terms. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. Get onboard the shuttle and visit it as many times as you want. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. 2.- A list of the albums that are included in your package will be displayed. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. Outside Mexico. Other services (WiFi, ATM and gift shops). *MSI only with participating cards (banks) issued in Mexico. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. This luxury hotel features a casino, a full-service spa, and a nightclub. Their eco-integrating design and premium amenities make them unique. Doubletree Boston Andover Hotel. If you purchased online you have access to the special ticket booth. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas.

• Species conservation and freeing program
• Species reproduction program
• School project and environmental education program
• Efficient use of resources and responsible management of residues. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. How can I find out if there is a pick-up service at the hotel where I'm staying? Access to Xplor Park is limited to children under 5 years. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Paste as plain text instead, and was unfortunately put in a bed with 2 queens. 16.32 mi from city center. Yes the resort is beautiful and access to the parks is great. How many times can I download my photos with my download code? Can I enter with food or drinks to Xplor? Other services (ATM, WiFi and gift shops). By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Yes. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. You must have at hand your bracelets, the number of your helmet, and the date of your visit. Upload or insert images from URL. At what speed does the zip-line travel and how long does a single journey last? 2.- A list of the albums that are included in your package will be displayed. It was prompt and comfortable. Prices are subject to change without notice. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). You can post now and register later. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Clear editor. There are a lot of things to do in the parks got adults and kids. Transportation airport-hotel-airport . I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. Chetumal-Puerto Juarez Highway KM, Km. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. From $75. No, our Park tickets are not exchangeable for other products. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. (01152) 55 4163 7327 What is your Cancellation/ Refund policy? Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. The best of a home combined with the best of a hotel. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service.

. What happens if I didn't bring along the credit card used for payment? La Casa de la Playa. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Can I transfer my ticket to another person? Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. Help us preserve and care for our ecosystem! Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Strike your best pose, smile and take as many pictures as you want during your visit. Remember that cancellations are managed by the terms and conditions of the cancellation policy. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. The product is available to purchase at least 24 hours before you visit the park or tour. Play it safe and take your own photos with I would have.More. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. I have sent multiple difference emails requesting assistance with no response. We are sorry but no. If youre a minor, you can ask an adult to drive you. Yes, you can contact the photography customer service center Access to the special ticket booth if you purchase online. However, we would appreciate if you could inform us about the exact date you will visit the park. By continuing to browse the site, you agree to the use of cookies. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Please do not hesitate to let us know through this media when you decide to return to this paradise. What can I do? Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. See all available properties in Middleton. No, all the activities are included in your admission. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Within Mexico. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. We offer you multiple payment options to pay for your reservation. If you have an account, sign in now to post with your account. Months without interest, only with major participating bank cards issued in Mexico. The chart reflects the cheapest Middleton hotel for each day and each star rating category. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Solidaridad, Quintana Roo, Mexico. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. A floating Mexican party awaits you at Xoximilco. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. Traveling on business? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Months without interest, only with major participating bank cards issued in Mexico. How do I find and download the photos from the website? This hotel features a restaurant, a gym, and a bar/lounge. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. What payment options are available to buy my ticket or tour? Yes. 282. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. 282. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Our agents will help you with the pickup information or any other doubt you may have. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. What happens if I forgot my download code? While buying your ticket online, a list of hotels where pick-up is available will be displayed. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Yes, it is valid all year but is subject to change without notice. Occasionally, birds would land near him and hed speak to them or laugh at them. All rights reserved. For more information, please consult our list of products and services found in the Price list section of our website. The download code is valid for 30 calendar days from the date of purchase. If you want more information about your transportation please call Customer Service. You can take it as many times. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. Wyndham Boston Beacon Hill. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo This hotel features a restaurant, a 24-hour gym, and a bar/lounge. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Mexico: 998-883-3143. . Children under 4 years free. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Can somebody on a wheelchair access the Park? During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. They are encoded directly from cameras with high resolution. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Other small things that kind of irked me were: our toiletries never got refilled. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. After 14 year's of marriage we finally made it to Cancun. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. This change is valid only 24 hours in advance. Does the Park offer activities for children over five years old? Due to the nature of the product we offer, you always have the possibility to view the photos. 1.- Enter your download code. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The price is a bit pricey but worth it for what you get. Subject to availability. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. How many times can I download my photos with my download code? it was just my wife and I for her birthday/anniversary. Thank you for contacting the Photo Department at Experience Xcaret. No problem! Hotel Xcaret Arte is a homage to the best Mexican artist. Do I have to reserve for a specific date? Saturdat to Sunday from 9:00 to 15:00 Hours. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. How do you remove the watermark from the photos? $148. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. The Rafts circuit is 342 yards long. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. If you visited our Parks: foto@xcaret.com Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. My package also expires in a few days. For further support information contact our photograph department at foto@xcaret.com. Who can I notify if I have special dietary requirements? They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. We had a great time. Is there any type of refund and/or cancellation? At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. We also purchased a photo pass package for all of the parks. MarieSamSanchezPhoto Can I enjoy underground river activity without knowing how to swim? We are experts in creating unconventional experiences making your event extraordinary. I will not repeat everything that has already been said. (01152) 55 4163 7327 Pick up at the airport could not have been easier. . Lock in the lowest price from these sites. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package.

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